Frequently Asked Questions
Everything you need to know about your journey to silky smooth skin.
What is the best way to care for my SilkyWay products?
To maintain the longevity of your beauty tools and accessories, we recommend hand washing with a gentle, pH-neutral detergent and air drying in a shaded area.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are your products suitable for sensitive skin?
Absolutely. All TheSilkyWay products are dermatologically tested and crafted from hypoallergenic materials to ensure they are safe for even the most sensitive skin types.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.